At Tony’s Seafood, we are committed to delivering the highest quality fresh seafood to our customers. If you are not completely satisfied with your purchase, we will do our best to make it right.
2. Return Policy
2.1. Returns for Quality Issues
If you receive fresh seafood from us that is spoiled, damaged, or of poor quality, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly. In some cases, we may request photos or other documentation to assess the problem.
2.2. Returns for Incorrect Orders
If we have shipped the wrong seafood items or quantity, please contact us within 48 hours of receiving your order. We will arrange for the correct items to be shipped to you, and we may provide a prepaid return label for the incorrect items.
2.3. Returns for Health and Safety Concerns
We take food safety seriously. If you believe that the seafood you received poses a health or safety risk, please do not consume it. Contact us immediately, and we will investigate the issue and take appropriate action to ensure the safety of our customers.
3. Refund Policy
3.1. Refunds for Quality Issues
If we determine that the seafood you received is of poor quality or spoiled, we will issue a refund for the cost of the affected items. Refunds will be processed to the original payment method.
3.2. Refunds for Incorrect Orders
If you received the wrong seafood items or quantity and we are unable to send the correct items, we will issue a full refund for the affected items, including any shipping charges.
3.3. Refunds for Health and Safety Concerns
If you received seafood that poses a health or safety risk, we will issue a full refund for the affected items.
4. Contact Us
To initiate a return or request a refund, please contact our customer service team at 401-247-7888. We may require you to provide order details and photos to process your request.
5. Changes to this Policy
We may update this Returns and Refunds Policy from time to time. Any changes will be posted on our website with the effective date.
